Most honest shop I’ve ever been too. They tell the truth too add great customer service. I recommend my family and friends!!!! Life time customer!!
Lakewood AAMCO now under new ownership and management, all great and friendly service, still as fast and honest as always will still keep coming here.
They have there best customer service ever...was offered a service and mentioned a price and they matched it. I even got a bigger discount than I thought..I will def be back to see them for my next service. Thanks guys
These guys customer service was EXTREMELY helpful after a bad experience at a different shop. They helped me get my car to where it needed to be.
Mr. Landreth was very helpful today. He was willing to work with me on getting my car fixed for a good deal on a budget.
so, we had our Transmission done at another Aamco site, but they sent us to Lakewood because of the issues we were having. It turns out the issue is the electrical system. They kept us informed throughout the entire process, even if it just meant me giving a quick call to see what was going on (the delays were NOT Aamco, but the electrician they had look at the car and even then they had all the info we needed). Because of the issue (Ford Focus, apparently the electricals in the trunk can cause issues throughout the car) I called and asked if they can find the broken wires and just cap them with tape or something to ensure we don't have the issue until I can get it fixed and they told me that it was no problem. They are definitely willing to go above and beyond for their customers and I'm proud to say I'm a customer of theirs.
Initially the transmission they had wouldn't work with my car so had to order another. That was expedited so I didn't have to wait 3 weeks to get. Once they had the new one they had my car fixed in very reasonable time. The car works beautifully now! The manager, Rachel, was exceptional through the delays and kept me informed! She was always very friendly, professional and courteous, despite my voiced frustrations. The mechanics are knowledgeable and I will entrust my future car repairs to this AAMCO business. They did a superb job with my car!
The gentleman that answered the phone was extremely patient, flexible and professional when making my appointment, he worked around my schedule and didn't make a big deal about it (and I have a really crazy schedule so I appreciated that). When I arrived, the atmosphere was pleasant, everyone was in a good mood and they took way less time than estimated 😁 I don't know anything about cars so when the diagnostics were printed out for me, they had no problem completely breaking it down and explaining it to me, even recommending a few good loan businesses they work with that won't take advantage of me, in case I needed another option or couldn't pay it which was a lovely touch. I would absolutely recommend this business to anyone especially the ones who don't know a lot about cars because they're experienced, HONEST, accommodating, very friendly and best of all, fast. They took care of me and I will be back to work with them again. I think I just found my new car place!!!
My transmission was rebuilt by an AAMCO franchise in 1979. That franchise closed many years ago and I have visited 5 different AAMCO franchises over the years (4 here in Washington and one in Virginia) for annual maintenance to keep my lifetime transmission warranty in effect. Yesterday, the Lakewood AAMCO performed the annual service on my transmission. Of all of my interactions with AAMCO over the past 41 years, this was one of the best ever. Paul, the Customer Service Manager, was prompt, competent and professional and provided exceptional service. While waiting for my car to be serviced, I observed his interactions with other customers. In each case, he provided them the same level of professionalism and honesty. Highly recommend this business.